At Fulham Flowers, we take pride in delivering the freshest flowers to our valued customers throughout Fulham. Serving both households and local businesses, we are committed to providing top-quality blooms arranged with care and delivered at peak freshness. Your satisfaction is our top priority, and our service is backed by our comprehensive fresh flowers guarantee.
If your flowers are damaged or not as fresh as expected upon arrival, please notify us as soon as possible—ideally within two hours of receipt. We carefully pack every bouquet to ensure safe transit, but occasionally, damages can occur. Should this happen, simply provide us with a clear photograph of the damaged arrangement on the day it arrives. This allows us to verify the issue and swiftly resolve it for you.
Our fresh flowers guarantee covers all deliveries within Fulham and nearby areas. We guarantee that our floral arrangements will remain fresh and beautiful for a minimum of five days from the date of delivery, provided they are cared for according to our instructions. If your flowers do not meet this freshness standard, please reach out to us promptly with supporting photos and details. Your peace of mind is important, and we will do our best to address any concerns.
Your satisfaction is very important to us. If you receive flowers that are wilted, damaged, or not as described, you may be eligible for a full refund or a complimentary replacement, depending on your preference and the circumstances of your order. We will review your claim swiftly and aim to resolve any issues within 48 hours. Please note, eligibility for refunds or replacements may depend on the timely receipt of evidence as outlined above. In some cases, we may request the original flowers be returned for assessment, but we strive to make this process as convenient as possible for our Fulham customers.
If you have any complaints or concerns after receiving your order, we encourage you to contact our team promptly. We handle all feedback with sensitivity and professionalism, always seeking to resolve problems to your satisfaction. To initiate a complaint, please contact us with your order details and a description of the issue. If relevant, include photographs so we can best understand and address the matter. Our team is dedicated to responding to all complaints within two business days, with most being resolved much sooner.
Fulham Flowers has been a reliable floral partner for countless local households and businesses. We stand by our products and services, committed to delivering unrivaled quality and exceptional customer care. Thank you for choosing your trusted Fulham florist—your satisfaction with our fresh flowers is always assured.
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