Welcome to Fulham Flowers. These Terms & Conditions govern all online purchases made via our website for delivery of flowers and related products across Fulham and its neighbouring areas. By placing an order through our site, you confirm your acceptance of these Terms & Conditions. If you do not agree with any part of these terms, please refrain from placing an order. These terms are intended to ensure transparency and an excellent experience for all our valued customers.
These Terms & Conditions apply to all customers ordering from Fulham Flowers for flower delivery within Fulham and surrounding areas. They govern the contractual relationship between Fulham Flowers ("we", "us", "our") and you ("customer", "you", "your"). Please review these terms carefully before making a purchase as they detail your rights and our obligations as a flower delivery provider operating in this region.
Orders can be placed exclusively through our official online platform. To place an order, you must:
It is your responsibility to check that all details entered during the order process are correct. Amending recipient or delivery details after ordering may not always be possible. Should you spot any issues, contact us promptly so we can attempt to assist.
All floral products are subject to availability. Seasonal variations, supply conditions, and factors beyond our control may occasionally affect stock. While we do our utmost to display current availability on the website, flowers are natural products and exact varieties and colours may differ from website images.
If we must substitute flowers due to unavailability, we will use flowers of equal or higher value and similar style, ensuring that the essence of your chosen arrangement is preserved. We reserve the right to make substitutions without notice but will always act in your best interests, mindful of the occasion and chosen colours.
Orders are delivered to Fulham and neighbouring locations. Delivery charges and timeframes are displayed during checkout. While we aim to deliver on your specified date, delivery times are not guaranteed, especially during peak trading periods such as Mother’s Day, Valentine’s Day or Christmas.
It is your responsibility to ensure the recipient’s availability at the address during the anticipated delivery window. If delivery is not possible due to incorrect address information or recipient unavailability, our driver will take reasonable steps to leave the bouquet in a safe place or with a neighbour, where possible. A delivery note will be left to advise the recipient of the bouquet’s location. If neither option is feasible, the flowers will be returned to our shop, and we will attempt to contact you to rearrange delivery—additional charges may apply in this case.
Fulham Flowers accepts payments through secure, online payment systems. Accepted payment methods include major credit and debit cards, and other methods as displayed at checkout. Payments are processed at the time of order placement. Orders will only be accepted and processed upon full receipt of cleared funds.
Your payment data will be processed securely in compliance with all applicable data protection and financial regulations. We do not store your card information on our servers.
We understand that sometimes plans change. You may cancel or amend your order by contacting us as soon as possible. In most cases, we will accept cancellations provided that your flowers have not yet been prepared or dispatched for delivery. Once preparation or delivery has commenced, we reserve the right to refuse cancellation or amendment and you may not be eligible for a full refund.
If you wish to cancel or modify an existing order, please contact us immediately with your order reference details. If your cancellation or amendment request is approved, any refund due will be processed to your original payment method within a reasonable period, typically 5-7 working days.
For orders that have already been delivered or are out for delivery, cancellations cannot be accepted. If you are dissatisfied with your delivered flowers, please refer to the “Returns, Refunds & Complaints” section below.
Due to the perishable nature of flowers, returns are generally not accepted except where the product is damaged or does not meet reasonable expectations. If your order arrives damaged, incorrect, or unsatisfactory, notify us within 24 hours of delivery, providing photographic evidence where possible. We will assess the issue and, if appropriate, offer a replacement, alternative arrangement, or refund.
Our commitment is to rectify genuine errors or product issues promptly. Please note that slight variations in floral arrangements are natural and not considered valid grounds for complaint.
By ordering from Fulham Flowers, you confirm you are at least 18 years old and capable of entering into binding contracts. You agree to:
We will do our utmost to provide a reliable, high-quality flower delivery service in Fulham and surrounding areas. However, our liability to you is limited to the total price paid for your order. We shall not be liable for any indirect, consequential, or incidental damages, including but not limited to loss of profits, goodwill, or opportunity, arising from the use of, or inability to use, our service.
Fulham Flowers is not responsible for delays or failures outside our reasonable control, such as extreme weather, transport issues, governmental restrictions, acts of God, or pandemics. In these cases, we will make reasonable efforts to notify you and, where appropriate, deliver at the next feasible time.
Nothing in these Terms & Conditions shall limit or exclude our liability for death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or anything else which cannot legally be limited or excluded.
We respect your privacy and handle your data with care. Personal information provided to us in connection with orders will only be used for order processing, delivery, and communication about your order. We comply with all applicable data protection legislation. For full details on how we collect, use, and protect your information, please refer to our Privacy Policy.
All content on the Fulham Flowers website, including images, text, logos, and designs, is the intellectual property of Fulham Flowers. Except as required for placing an order, you are not permitted to use or reproduce any website content without our prior written consent.
We may update these Terms & Conditions from time to time to reflect changes in our practices, legal or regulatory requirements. Changes will take effect upon publication on our website. We encourage you to review these terms regularly. Your ongoing use of our online services following any changes indicates your acceptance of the revised terms.
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these terms or the provision of our services will be subject to the exclusive jurisdiction of the courts of England and Wales.
If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
If you have questions about these Terms & Conditions or require further information before placing an order, please refer to our website FAQs or contact us via the customer service channels listed on our website. We are always happy to assist customers with queries about our flower delivery service in Fulham and the surrounding areas.
These Terms & Conditions are intended to ensure a smooth, fair, and enjoyable experience for customers of Fulham Flowers. They apply to all online customers across Fulham and the neighbouring areas for every order entrusted to us. Thank you for choosing Fulham Flowers – we look forward to serving you.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Fulham, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Fulham.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
